Community Surveys
Hayward Police Department Community Satisfaction Survey:
During 2018, we administered a survey to Hayward community members regarding the police department. The purpose of the survey was to gather input and feedback about the police department to help guide us as we established important goals and priorities for the department.
The five question survey was posted on our website and shared across all of our social media channels. 682 community members filled out the survey.
We have listed the questions and responses from the community along with charts illustrating the overall results of the survey. A .pdf of the findings can be downloaded below.
Overall, how responsive is the Hayward Police Department in meeting your needs?
Answer Choices | Responses % | Responses # |
|---|---|---|
| Not responsive | 8.10% | 53 |
| Somewhat responsive | 27.83% | 182 |
| Neutral | 27.83% | 182 |
| Very responsive | 36.24% | 237 |
| Total Responses: | 654 |
Answer Chart:
I feel that the Hayward Police Department understands my concerns and takes the proper steps to address problems in my neighborhood.
Answer Choices | Responses % | Responses # |
|---|---|---|
| Not at all | 13.03% | 86 |
| Somewhat | 31.06% | 205 |
| Neutral | 25.61% | 169 |
| Very much so | 30.30% | 200 |
| Total Responses: | 660 |
Answer Chart:
I feel that Hayward Police Department employees are courteous, respectful and professional when interacting with me or other community members.
Answer Choices | Responses % | Responses # |
|---|---|---|
| Not at all | 3.93% | 26 |
| Sometimes | 12.99% | 86 |
| Neutral | 14.50% | 96 |
| Most of the time | 29.15% | 193 |
| Everytime | 39.43% | 261 |
| Total Responses: | 662 |
Answer Chart:
What is your primary concern when it comes to crime in Hayward?
Answer Choices | Responses % | Responses # |
|---|---|---|
| Burglary | 50.49% | 309 |
| Robbery | 11.60% | 71 |
| Gangs | 11.44% | 70 |
| Drugs | 9.64% | 59 |
| Traffic related | 15.20% | 93 |
| Domestic Violence | 1.63% | 10 |
| Total Responses: | 612 |
Answer Chart:
What would you like the Hayward Police Department to improve on?
Answer Choices | Responses % | Responses # |
|---|---|---|
| Response times | 32.14% | 206 |
| Follow-up investigations | 29.17% | 187 |
| More patrols in my neighborhood | 77.54% | 497 |
| Better community engagement | 27.15% | 174 |
| More traffic/parking control | 35.41% | 227 |
| Total Responses: | 641 |
Answer Chart:
Other Community Surveys:
- Resident Satisfaction Survey - 2021
The updated Resident Satisfaction Survey was prepared by Fairbank, Maslin, Maullin, Metz & Associates (FM3), of Oakland, California, and deployed between October 5, 2021 and October 17, 2021. The survey measures public opinion on the quality of life in Hayward, delivery of municipal services, service priorities, and level of support for one approach to raise additional revenue for new and expanded City responses to homelessness.
The City has completed Resident Satisfaction Surveys every two years since 2008. The surveys provide valuable insight and data on resident satisfaction with local service delivery. This survey cycle was intentionally delayed by six months to allow time for the restoration and resumption of services and operations that had been curtailed due to the COVID-19 pandemic.
Review Survey Results View Council Presentation
- Community Conversations on Safety and Law Enforcement in Hayward - 2020
In October of 2020 we heard from 754 community members about safety and law enforcement in Hayward. The map below shows the responses from the 481 community members who consented to have their data shared anonymously on the website. You can view responses by racial/ethnic categories, age categories, and gender.
View the Response Data Map Learn more about the Project
- Public Safety Community Engagement - 2020
From August through October 2020, staff worked with consultants to administer a resident survey and with community members and organizations to hold conversations about public safety in Hayward. Over 1,700 community members have provided their input on public safety and policing in Hayward by participating in this community engagement project.
Following the community conversations project, an interdepartmental team of 20 staff worked on analyzing the data and summarizing common concerns, themes, and attitudes. The results of the survey and community conversations were presented to Council on October 27, 2020.
