Stay Informed During an Emergency
During an emergency, timely information can help you make decisions to protect yourself and your family.
AC Alert may be used to provide information about emergencies such as:
- Wildfires and evacuations
- Severe weather and flooding
- Police or public safety activity
- Gas leaks or hazardous materials incidents
- Other emergencies or situations requiring immediate public action
Alerts may include important instructions such as whether you should evacuate, shelter in place, avoid an area or take another protective action. When you receive an emergency alert, read or listen to the entire message and follow the instructions provided.
How to Sign Up for AC Alert
When you create an AC Alert account, you can choose how you would like to receive notifications and identify locations that are important to you.
You can:
- Add your mobile, home, or work phone numbers.
- Add one or more email addresses.
- Enter your home address.
- Add other locations in Alameda County that are important to you, such as your workplace, a child's school or the home of a family member.
- Select available notification subscriptions.
- Update your contact information whenever it changes.
Emergency notifications can be targeted to affected geographic areas, so adding the locations you care about helps ensure you receive alerts that may affect those locations.
Don't Rely on Just One Way to Receive Emergency Information
No single emergency notification system can reach everyone in every situation.
In addition to registering for AC Alert:
- Keep Wireless Emergency Alerts enabled on your mobile phone.
- Know your evacuation zone and check its status during an emergency.
- Follow official City of Hayward and Alameda County information sources.
- Monitor local news and other trusted emergency information.
AC Alert Work and Genasys Protect Together
For the best emergency information, residents should use both AC Alert and Genasys Protect.
Genasys Protect can be used to:
- Know your evacuation zone.
- Check the current status of your zone.
- View evacuation maps and emergency information.
- Receive app-based notifications for your current or saved locations.
For more information visit Genasys Protect | City of Hayward.
Questions?
For questions about emergency preparedness or AC Alert in Hayward, contact the Hayward Fire Department Emergency Services Office at (510) 583-4948.
Frequently Asked Questions
AC Alert is the mass notification system used by the City of Hayward, Alameda County and participating agencies throughout Alameda County to quickly send emergency information to people who live, work or visit the county.
When you register, you can choose to receive notifications by phone call, text message and email and can identify multiple locations in Alameda County that are important to you.
AC Alert may be used when an emergency or public safety incident could affect people in a particular area.
Notifications may provide information or protective-action instructions related to wildfires, evacuations, severe weather, flooding, gas leaks, police activity, hazardous materials incidents and other emergencies.
Always follow the instructions included in an official emergency notification.
You may receive certain emergency notifications from other platforms. For example, Wireless Emergency Alerts (WEA) can be sent to compatible mobile phones in an affected geographic area without requiring an AC Alert account.
If you don't create a username and password, you will receive notifications only by the methods that are on file for your organization.
Signing up for AC Alert allows you to provide your mobile phone number, email address and other contact methods and to identify addresses or locations in Alameda County for which you want to receive notifications.
Sign in to your AC Alert account and update your information whenever your phone number, email address or other contact information changes.
You should also review the addresses and locations associated with your account periodically and remove locations that are no longer important to you.
Keeping your account current helps ensure emergency notifications reach you when they are needed.
Information provided when registering for AC Alert is used for emergencies and authorized notification purposes.
For additional information about how registration information is handled, please review the privacy information provided through the AC Alert registration system.
