The City of Hayward and public safety agencies throughout Alameda County use Genasys Protect, formerly known as Zonehaven, to provide standardized evacuation zones and real-time evacuation information during emergencies.
Find Your Evacuation Zone
Every address in Hayward and throughout Alameda County is assigned an evacuation zone.
- Enter your home, work, school, or other address in the search bar.
- Select the location to view the assigned Zone ID and current Zone Status.
- Write down or save your Zone ID somewhere easy to find.
During an emergency, public safety officials may identify areas affected by their Zone ID. Knowing your zone will help you quickly determine whether your area is under an evacuation warning, evacuation order, shelter-in-place direction, or other emergency advisory.
Download the Genasys Protect App
Residents are encouraged to download the free Genasys Protect mobile app.
The app allows you to:
- Find and save evacuation zones for your home and other important locations.
- View current evacuation zone status and emergency information.
- See evacuation warnings, evacuation orders, shelters, road closures, fire information, and other emergency resources when available.
- Receive push notifications when an emergency affects your current location or a saved address.
For the most useful notifications, allow notifications for the Genasys Protect app and save the locations that are important to you.
Understand Evacuation Zone Status
During an emergency, your zone may be assigned a status. Always follow instructions from public safety officials.
EVACUATION ORDER – Red
There is an immediate threat to life. Leave now. The affected area may be closed to public access.
EVACUATION WARNING – Yellow
There is a potential threat to life or property. Prepare to leave. Anyone who needs additional time to evacuate, including people with disabilities or access and functional needs and those with pets or livestock, should consider leaving immediately.
SHELTER IN PLACE – Purple
Go indoors and remain inside. Close and lock doors and windows and follow instructions from public safety officials.
ADVISORY – Blue
Be alert and follow instructions and recommendations from public safety officials.
EVACUATION ORDER LIFTED – Light Green
The evacuation order has been lifted and residents may return. Continue to use caution and follow any instructions provided by emergency officials.
NORMAL – White
There are no known active public safety incidents affecting the zone.
Genasys Protect and AC Alert Work Together
For the best emergency information, residents should use both Genasys Protect and AC Alert.
Visit AC Alert | City of Hayward for more information.
Register for AC Alert to receive emergency notifications from participating City and County agencies by:
- Text message
- Phone call
You can register multiple addresses, such as your home, workplace, or the home of a family member.
Important: Do not rely on only one source of emergency information. During an emergency, conditions can change quickly. Monitor official alerts, Genasys Protect, local news, and instructions from public safety officials.
Prepare Before an Emergency
Knowing your zone is only one part of being prepared.
Before an emergency:
- Know the evacuation zone for your home and other important locations.
- Download the Genasys Protect app and save important addresses.
- Register for AC Alert.
- Create a household evacuation plan.
- Identify more than one way out of your neighborhood.
- Prepare a go-bag with medications, important documents, food, water, clothing, and other essentials.
- Make plans for children, older adults, people with disabilities or access and functional needs, and pets or livestock.
- Keep your vehicle fueled or charged and ready to leave.
When an evacuation order is issued, leave promptly and follow directions from public safety officials. Do not wait for conditions to worsen.
Visit our Disaster Preparedness webpage for resources to create your disaster plan.
Disaster Preparedness | City of Hayward
Need Assistance?
Residents of Hayward and the Fairview Fire Protection District who need assistance locating their evacuation zone or accessing emergency preparedness information may contact the Hayward Fire Department.
Contact the Hayward Fire Department Emergency Services Office at (510) 583-4948, email: FiresafeHFD@hayward-ca.gov
