Senior services

Paratransit Program

Paratransit is a door-to-door transportation service for people who are unable to use other forms of public transportation (such as the regular bus or BART) because of a medical condition or disability.

The Hayward Paratransit Program is funded by Alameda County Measure B 1/2 Cent Sales Tax, administered by the Alameda County Transportation Commission (Alameda CTC).

Paratransit providers:

  • East Bay Paratransit (operated by AC Transit and BART) is the primary paratransit service for Alameda County residents. Call 510.287.5000 or 1.800.555.8085 for more information.
  • The Hayward Paratransit Program complements and supplements the East Bay Paratransit service when it is unable to provide service. Priority is given to those who need pre-scheduled medical trips to and from the doctor or dentist, the pharmacy, dialysis and radiology treatments, and to therapy appointments.

To be eligible for Hayward Paratransit Program services, applicants must:

  1. Be a resident of the City of Hayward, Castro Valley, San Lorenzo, or the unincorporated areas of San Leandro; and
  2. Be at least eighteen (18) years old; and
  3. Be unable to drive or use other public transportation (such as the bus or BART) independently due to a medical or disabling condition.

For more information, please call the Paratransit Program at 510.583.4230. Rides are provided as capacity allows.

Additional Information:


  • The City operates two housing rehabilitation programs for eligible Hayward homeowners:
  • Housing Rehabilitation Loan Program: The loan program offers deferred loans with 0% interest to eligible Hayward homeowners.
  • Minor Home Repair Grant Program: Clients who do not qualify for the loan program might be eligible for a grant.

Please refer to the Housing Rehabilitation Program Guidelines and Thresholds for types of eligible repairs, income limits, and more information on the program.

Housing Rehabilitation Program - Flyer

For more information, please call the Community Services Division at 510.583.4250.

Read more on the Senior Services page in the Residents section of this website.