Contact List of Hayward Utility Providers:

For general questions about utility providers in Hayward, call (510) 583-4700.

Energy Providers

Ava Community Energy (formerly known as East Bay Community Energy)

  • On Oct.24, 2023 East Bay Community Energy (EBCE) became Ava Community Energy (Ava).
  • Commercial: In June 2018, Ava became the default electricity provider for Hayward commercial accounts.
  • Residential: In November 2018, Ava became the default electricity provider for Hayward residential accounts.
  • Ava can be contacted at customer-support@avaenergy.org or (833)-699-3223.

Pacific Gas & Electric (PG&E)

  • PG&E will continue providing electricity to residents and business owners who choose to opt out of EBCE electric service.
  • PG&E provides gas service to all Hayward accounts, both residential and commercial.
  • PG&E can be contacted at (800) 743-5000.

Water Provider

Sewer Providers

  • Most properties in Hayward are connect to the City of Hayward sewer system. To start service, call (510) 583-4600. Click here for Hayward Water and Sewer Rates.
  • Some properties are connected to the Oro Loma Sanitary sewer system. To start service call (510) 276-4700.
  • Some properties are not connected to a public sewer systems, but instead have a private septic tank. Alameda County Environmental Health monitors septic tanks in the county. For more information, contact (510) 567-6700.

Garbage and Recycling Providers

  • Contact Waste Management of Alameda County at (510) 537-5500 to start service.
  • Please note that Tri-CED provides recycling for residential properties and some properties are serviced by Oro Loma Sanitary. However, all properties go through Waste Management to start their garbage service.
  • For more information, including the Schedule of Rates, please click here.

Low-Income Discount and Bill Assistance Programs

If you are behind on your water bills, we ask that you contact us as soon as possible at 510-583-4600 or HSS@hayward-ca.gov. If you need assistance paying down your bill, you may also be eligible for certain City, State, or Federal assistance programs:

  • Set up a payment arrangement: Even paying a little bit of your bill periodically will reduce the balance due and make getting back to “normal” easier. Call (510) 583-4600 or email HSS@hayward-ca.gov to set up a payment arrangement today.
  • Apply for the City's low-income program to receive discounts and waivers for certain garbage, water, and sewer rates. Download the application here.