Most properties in Hayward are connected to City-provided water and sewer services. The Revenue Division manages billing, while the Utilities Division oversees maintenance.

Starting or Stopping Water Service

To start service contact us at least 1 business day in advance. To stop service contact at least 2 business days in advance:

• Email: Complete the Water/Sewer Service Application and email it with required documents to HSS@hayward-ca.gov.
• Phone: Call (510) 583-4600, Monday – Thursday, 8 a.m. – 6 p.m.; Friday, 8 a.m. – 5 p.m.
• In Person: Visit 777 B St., Hayward, CA, 8 a.m. – 5 p.m., Monday – Friday.

Fees: A $70 Account Establishment Fee and, if applicable, a deposit (Residential: $70; Non-Residential: minimum $100) will be charged on your first bill. For reactivation after a shut-off, same-day requests incur a $142 fee and deposit, if required.

Service Cancellation: Notify us at least 48 hours in advance. We cannot backdate cancellations, and it’s the account holder’s responsibility to close the account. Send your name, account number, forwarding address, phone number, and desired stop date to HSS@hayward-ca.gov. View policies & guidelines for discontinuation of residential water for non-payment here. Information is available in English, Spanish, Tagalog, Vietnamese and Korean.

Reading Your Water Meter

Location: The meter is typically in a concrete box near the curb. Use care when opening and closing the lid.

How to Read: The meter shows total cubic feet used. Multiply by 7.48 to convert to gallons. We bill per unit, with 1 unit equal to 100 cubic feet (748 gallons).

Leak Detection: If the “Flow Finder & Test Circle” dial moves while water is off, it may indicate a leak.

Hourly Usage & Leak Alerts: Sign up at the Water Customer Portal to monitor usage and receive leak alerts.

Customer Support Contacts

Billing & Service Questions: (510) 583-4600 | TDD (hearing impaired): (510) 247-3340

Report Leaks, Sinkholes, and Hydrant Issues (Work Hours): (510) 881-7933

Sewer Overflows & Emergencies:

• Weekdays (8 a.m. - 2 p.m.): (510) 881-7967
• After Hours & Weekends: Hayward Police Dispatch (Non-Emergency): (510) 293-7000