PAY MY WATER BILL
Select how you would like to pay your water bill from the options below:
PAY MY BILL & VIEW MY WATER USAGE IN WATER PORTAL
Click on the button above or visit www.hayward-ca.gov/waterportal to log in to (or register for) your water portal account and pay your bill. Sign up with your full account number, including the dash. Through the portal, you will also be able to view details of your hourly water usage, set up a water budget, sign up for leak alerts, set up autopay and paperless billing, and more.
The following payment types are accepted through the portal (fee-free!):
Looking for a copy of a bill dated prior to June 1, 2022? Log in to our old system at www.hayward-ca.gov/hss where you will still be able to view old bills, but can no longer make payments.
DIAL 510-583-4636
Call the number above to pay your bill by phone using your credit or debit card. This service is fee-free.
The City of Hayward recently installed two payment kiosks—one inside and one outside of City Hall—to make paying water and other City bills and fees more convenient. The machines allow for cash, check, and credit or debit card payments with no processing charges for any bill that is generated by the City of Hayward.
The kiosk is located on the exterior of City Hall facing City Hall plaza, at 777 B Street in Hayward, is accessible and operates 24 hours a day, seven days a week. A second kiosk inside City Hall on the first floor near the guard station is accessible weekdays when City Hall is open to the public. The kiosks also offer both English and Spanish as a language option.
The machines provide receipts for proof of payment at the time the payment is made—but cannot provide change for cash payments. Any excess cash payment is credited to the customer account.
Flip through a how-to guide below:
Mail-in payments must be checks (no cash accepted) and should be mailed to the below address:
Hayward Water System
PO Box 6004
Hayward, CA 94540
To avoid late fees, allow for sufficient time for your payment to reach the City and be processed before your due date. Postmarks are not accepted.
For help understanding your bill, click on the button below or call 510-583-4600.
Tips for Understanding Your Bill
To receive any other assistance related to paying your bills or your Hayward water account, click below.
For more than two years, in response to the COVID-19 pandemic, the City of Hayward did not shut off water service due to non-payment. The City also forgave approximately $1.5M in eligible water arrearages through the California Water & Wastewater Arrearage Payment Program (CWWAPP). However, as of September 2022, the City's policy regarding water shut off due to non-payment has been resumed. If you have a past-due balance, you must pay your bill as soon as possible to avoid having your water service discontinued.
We understand the financial struggles many have faced over the last several years and we want to work with you. Our goal is to help you through this difficult time. If you are behind on your water bills, we ask that you contact us as soon as possible at 510-583-4600 or HSS@hayward-ca.gov.
Assistance options:
1. Set up a payment arrangement: Even paying a little bit of your bill periodically will reduce the balance due and make getting back to “normal” easier. Call 510-583-4600 or email HSS@hayward-ca.gov to set up a payment arrangement today.
2. State/Federal assistance programs: If you need assistance paying down your water debt, you may also be eligible for State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which is administered through the California Department of Community Services and Development (CSD), and began in June 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website at: www.csd.ca.gov/waterbill. Learn more about other state assistance programs and apply at https://csd.ca.gov/.
Policies and Guidelines for Discontinuation of Residential Water Service for Non-Payment of Charges
In accordance with the Water Shutoff Protection Act (SB 998), you may view the number of annual service discontinuations for inability to pay here.
