PAY MY WATER BILL

Select how you would like to pay your water bill from the options below:

PAY MY BILL & VIEW MY WATER USAGE IN WATER PORTAL

Click on the button above or visit www.hayward-ca.gov/waterportal to log in to (or register for) your water portal account and pay your bill. Sign up with your full account number, including the dash. Through the portal, you will also be able to view details of your hourly water usage, set up a water budget, sign up for leak alerts, set up autopay and paperless billing, and more.

 

The following payment types are accepted through the portal (fee-free!):

Looking for a copy of a bill dated prior to June 1, 2022? Log in to our old system at www.hayward-ca.gov/hss where you will still be able to view old bills, but can no longer make payments. 

DIAL 510-583-4636

 

Call the number above to pay your bill by phone using your credit or debit card. This service is fee-free. 

The City of Hayward recently installed two payment kiosks—one inside and one outside of City Hall—to make paying water and other City bills and fees more convenient. The machines allow for cash, check, and credit or debit card payments with no processing charges for any bill that is generated by the City of Hayward.

 

The kiosk is located on the exterior of City Hall facing City Hall plaza, at 777 B Street in Hayward, is accessible and operates 24 hours a day, seven days a week. A second kiosk inside City Hall on the first floor near the guard station is accessible weekdays when City Hall is open to the public. The kiosks also offer both English and Spanish as a language option.

 

The machines provide receipts for proof of payment at the time the payment is made—but cannot provide change for cash payments. Any excess cash payment is credited to the customer account.

Flip through a how-to guide below

Mail-in payments must be checks (no cash accepted) and should be mailed to the below address:

 

Hayward Water System

PO Box 6004

Hayward, CA 94540

 

To avoid late fees, allow for sufficient time for your payment to reach the City and be processed before your due date. Postmarks are not accepted.

 

For help understanding your bill, click on the button below or call 510-583-4600. 

Tips for Understanding Your Bill

To receive any other assistance related to paying your bills or your Hayward water account, click below. 

Water Customer Support