Become a Qualified Water Efficient Landscaper (QWEL)
Learn more about QWEL and available training classes at https://www.qwel.net/
Consumer Guide to Backflow Prevention
The City of Hayward has a cross-connection control program to protect the City's drinking water distribution system from contamination caused by backflow. Under normal conditions, water from the distribution system flows into a consumer's premises. When backflow occurs, water from the consumer's premises flows into the distribution system.
Water & Sewer Customer Service
Most properties in Hayward are connected to City-provided water and sewer services. The Revenue Division manages billing, while the Utilities Division oversees maintenance.
Starting or Stopping Water Service
To start service contact us at least 1 business day in advance. To stop service contact at least 2 business days in advance:
How to read your water meter
Finding your water meter
Find the water meter on your property, usually located in the ground in a concrete box near the curb. To read the meter, remove the lid of the water meter box. Be very careful as lids can be heavy and sometimes insects and small animals hide inside the meter boxes. Use two large screwdrivers, one to stick in the hole in the meter box lid and one to lift up the outer edge.
Water Service Application
Download the application below
Please contact the Revenue office at least 1 business day ahead of your start of service date. If service has been shut-off, your request to turn services will be between 7:30am – 3:30pm on the scheduled date. Learn more here
Paying Your Utility Bill
Most properties in Hayward receive water and sewer services from the City of Hayward.
To start service, please call (510) 583-4600 or visit our Water & Sewer Service page. If your property’s utilities are provided by another entity, please check our Utilities page for more information.
Apply for Community Agency funding
The City of Hayward provides grants through the Community Agency Funding Program to private nonprofit and public social services agencies that serve lower income Hayward residents.
Applying for Citizenship & Citizenship Resources
Welcome to the Citizenship Resource Center at the Hayward Public Library. Check out the programs and classes we provide to help you prepare for the U. S. naturalization process.
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